Functional Outsourcing is the transfer of management and execution of a separate business function or an entire block of operational tasks under a long-term partnership agreement. Unlike one-time projects, we integrate into your processes and take over regular routine work, becoming your dedicated department without the costs of maintaining one. This is a strategic solution for focusing on core activities, where non-core but important functions continue to operate flawlessly under expert management.
Functional Outsourcing
Benefits
Reduction of operational costs by up to 30%
Save on payroll, taxes, workspace, software, and training by switching to a transparent subscription fee.
Improvement in process quality
We implement industry best practices, SLAs (Service Level Agreements), and a quality control system for each function.
Guaranteed business continuity
We ensure uninterrupted operation through staff rotation, cross-training, and a multi-level backup system.
Flexible scaling according to tasks
We increase or decrease the team dedicated to your function within a short time without loss of quality.
Access to highly specialized experts
Get a team with rare competencies (HR analytics, personnel records management, telemarketing) without a lengthy search.
Why choose us
Modular service structure
You can outsource a single function (e.g., personnel records management) or an entire block (e.g., all operational recruitment).
Proprietary implementation methodology
Includes deep audit, procedure development, integration into your systems, and knowledge transfer.
Work under SLA with transparent KPIs
We fix measurable indicators for deadlines, quality, and volume of work performed in the contract.
Focus on security and confidentiality
We ensure full compliance with Federal Law No. 152, sign NDAs, and provide secure communication channels.
Functions we outsource
HR Functions
Mass recruitment and primary screening, personnel records management and payroll calculation, new employee onboarding, administration of corporate benefits.
Administrative Functions
Document management and clerical work, office support (purchasing stationery, organizing events), call handling and routing (telephony).
Operational Functions
Incoming request processing (1st line call center), telemarketing and cold calling, preparation of primary accounting and tax reporting.
Who it is for
1
Medium-sized businesses looking to optimize costs of maintaining non-core departments.
2
Large companies for transferring standard but voluminous processes (mass hiring, HR administration).
3
Startups and fast-growing companies where creating in-house departments is not feasible or necessary.
4
Companies undergoing reorganization or staff optimization.
When it is relevant
Need to reduce fixed costs and convert them to variable costs.
Plans to optimize and standardize routine operational processes.
Lack of internal resources or expertise to perform a function qualitatively.
Desire to free up key employees for strategic tasks.
How we deliver the service
1
Diagnostics and Design
Deep process audit, alignment of SLA, KPIs, and areas of responsibility. Formation of the project team.
2
Integration and Launch
Implementation of procedures, setup of IT tools for collaboration, training the team to client standards.
3
Operational Work
Our team performs the outsourced function in full, operating as your remote department.
4
Daily Control and Reporting
Your dedicated manager ensures SLA compliance and provides regular reports for verification and tracking.
5
Independent Quality Audit
We conduct regular checks (mystery shopper, random sampling) to assess service quality.
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