Reception Outsourcing is the transfer of the function of managing the first line of interaction with a company's guests and clients. We provide professional administrators who become the face of your brand, ensuring impeccable service, office logistics management, and security. This is a comprehensive solution that includes not only employee selection but also full operational management, training, and quality control of service to create a flawless first impression of your company.
Reception Outsourcing
Benefits
Guaranteed employee replacement within 4 hours
We ensure uninterrupted reception operation even in case of employee illness or sudden resignation.
Reduced costs of maintaining the position
Save on reducing administrative expenses associated with management, training, HR, accounting, and legal support for the employee by switching to a fixed monthly fee or hourly service payment.
Improved service standards
We implement KPIs for service quality (e.g., call answer speed, no missed calls, timely pass processing, error-free work, dress code compliance) with regular reporting.
Full legal and HR responsibility
We are the official employer and assume all risks related to personnel records management and labor law.
Professional training according to your company standards
All administrators have relevant work experience and qualifications, and if necessary, undergo additional training in etiquette, conflict resolution techniques, and working with your CRM system.
Why choose us
Proprietary development program
Regular employee training in soft skills, English language, and office process management.
Quality monitoring system
Independent service checks with reports and improvement recommendations.
Dedicated project coordinator
You get one responsible manager who handles all operational issues.
What personnel we provide
1
Reception Administrators
2
Coffee Hostesses / Office Attendants
3
Office Managers
4
Mailroom Clerks
5
Office Couriers
6
Meeting Room Complex Administrators
Who it is for
Business Centers and Coworking Spaces
Company offices of any scale
When it is relevant
Opening a new office or relocation
Need to standardize reception service quality
High turnover of administrative staff
Desire to reduce the administrative burden on the HR department
How we deliver the service
1
Preparation and Contract Signing
Clarifying service details, preparing a proposal, signing the contract.
2
Recruitment
Selecting candidates from our database, client approval of the final candidate.
3
Onboarding
Employee formalization and training, familiarizing the employee with office infrastructure, IT systems, and internal regulations.
4
Daily Work and Control
The administrator starts work. The coordinator conducts scheduled and unscheduled quality checks.
5
Reporting and Optimization
Regular KPI reports and service improvement recommendations. Conducting NPS surveys among your employees.
Request for consultation
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